REFUNDS & CANCELLATION POLICY

The Left Bank is committed to providing our customers with a high level of service. We believe it is our duty to provide our customers with the best quality of service available.

EVENTS POLICY

You will be entitled to a full refund (excluding the booking fee, which will depend on the type of transaction) if you, the customer, cancel your event ticket by contacting The Left Bank no less than 7day(s) prior to the event in writing, via email events@leftbank.com.au

You will also be entitled to a full refund (excluding the booking fee), if the event is cancelled.

Please contact us either via emailevents@leftbank.com.au or by phoning (08) 9319 1315with any changes as soon as possible to avoid cancellation costs.

No refund will be issued if the booking/event attendance is cancelled on the day of the event.

 

FUNCTIONS POLICY

In the event of a cancellation, deposits can only be refunded if 30 days written notice is given. The Left Bank reserves the right to withhold 100% of the function deposit if the cancellation is made less than 30 days prior to the function date (45 days for functions in November and December).

The Left Bank reserves the right to withhold 100% of the minimum spend required for hiring the room, along with the deposit, if a cancellation is made 21 days or less prior to the function date (30 days for functions in November and December).

If you have booked any food items, you will be charged the full amount if you cancel your order within 10 days.

Please contact our Functions Team regarding the COVID cancellation policy. For further terms & conditions of function bookings, please refer to the Functions Package.

 

For full terms and conditions please refer to the Terms & Conditions page.